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FAQ

Do you have a store location where I can buy and pick up ascots?

Great question. Right now we do not have a store location. All Ascots need to be purchased on our online store. 

Do you send printed catalogues? 

We do receive requests for printed catalogs, but as you know the world of Ascots is always changing with new colors and materials available monthly.  Therefore, we choose to feature all of our products on our ever-changing and dynamic website.

What are my payment options? 

Croom & Flood accepts Visa, Mastercard, American Express and Discover credit card payments. For your convenience, we also accept payment via PayPal. 
 
What is the currency for all prices? 


All prices listed on our website are quoted in US Dollars. 
 
Do you ship internationally? 

We are happy to offer shipping to gentlemen in Canada in addition to the United States only. 
 
Are online transactions secure? 

Croom & Flood assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. 
 
What is Croom & Flood' product availability? 

We stock all of our items, so they will ship within 1-2 business days. In many cases, items are shipped the same day. 
 
Will I receive an email confirmation of my order and tracking information? 


You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped. 
 
What are Croom & Flood shipping methods? 
We use United States Postal Service. 
 
How long does it take to receive products? 

All orders that are under 3 lbs typically arrive between 2-5 business days after shipment via USPS. 

 
Do you accept rush orders? 

We are happy to rush orders at an additional charge of $30 for USPS Express Mail Service. 
Note: If your Express Mail order shipment cost exceeds $30.00 (Typically packages over 3lbs), you will be responsible for the overcharge. We will make every attempt to contact you via e-mail to advise you of the actual charges prior to shipping your package. 
 
 
What is your refund policy? 


At Croom & Flood, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions. 
  
How do I change or cancel my order? 

You may change or cancel your order as long as the order has not been processed and shipped by contacting us at info@Croom & Flood.com.  
 
Does Croom & Flood offer a service to gift wrap items? 


Unfortunately we do not offer a gift wrapping service at the present time. 
 
Does Croom & Flood have an online affiliate program? 

Croom & Flood does not have an affiliate program at this time. 
 
Does Croom & Flood offer wholesale pricing? 

Croom & Flood does not offer wholesale pricing on our products. 
  
What is Croom & Flood' privacy policy? 
How does Croom & Flood use my personal information? 
What are cookies & how are they used? 
How does Croom & Flood collect information? 
What is my agreement with Croom & Flood when shopping? 

The above questions are covered extensively in our privacy policy located at security and privacy policy page. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use it. 
 
What is Croom & Flood' commitment to customer service? 

Croom & Flood is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at info@Croom & Flood.com. 
  
What if my package has been damaged during shipment? 

Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as "Damaged Packages" before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim. 
 
What if my package is refused or undelivered? 

Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order. 
 
Where is Croom & Flood located? 

Croom & Flood is located in Chicago, IL.